Last Updated: February 2025
1. Purpose
This Refund & Return Policy explains the handling of payments, cancellations, refunds, and returns for purchases made through the Bling luxury resale marketplace.
Because Bling facilitates the sale of unique, pre-owned luxury items, strict controls are required to protect Buyers and Sellers from fraud, misrepresentation, and value loss.
2. Authentication Responsibility
Sellers are required to list authentic and legally owned products only.
Buyers are responsible for reviewing the product:
- Images
- Description
- Condition details
- Price and taxes (if applicable)
- Negotiated commitment
Prior to confirming delivery with OTP.
Bling may moderate listings, but does not independently authenticate each item unless explicitly stated.
3. All Sales Final After OTP Confirmation
When the Delivery Personnel completes the drop-off and the Buyer provides the One-Time Password (OTP):
- Ownership transfers to the Buyer
- The sale becomes final and non-refundable
- Bling is no longer responsible for quality disputes
This prevents fraudulent substitution or tampering after delivery.
4. Situations Where Refunds May Be Allowed
Refunds are limited to the following cases:
4.1 Failed Delivery
If delivery cannot be completed due to:
- Seller unavailability
- Item not provided for pickup
- Delivery Personnel logistics failure
The order will be canceled and payment refunded.
4.2 Unauthorized or Duplicate Payment
If a payment is processed incorrectly or duplicated due to technical error, the excess amount will be refunded after validation.
4.3 Fraud or Legal Compliance Issues
If Bling determines the item violates:
- PDPL, consumer protection, or commercial laws
- Intellectual property regulations
- Anti-counterfeit controls
The order may be reversed, and the Buyer refunded while the Seller may face restrictions.
5. Payments and Refund Method
Payments are securely processed via Stripe and Apple Pay.
Refunds will be issued using:
- The same payment method where possible, or
- The Buyer's Bling wallet balance if required by banking constraints
Refund processing times depend on:
- Payment provider processing
- Banking institution timelines
Expected settlement: 3-10 business days
6. Wallet-Related Refunds
If a wallet balance was used to make a purchase:
- The refund will be returned to the wallet
- Withdrawals may require identity confirmation and compliance checks
Suspicious wallet transactions may cause temporary holds.
7. Item Dispute Process (Before Confirmation)
If the Buyer notices an issue before OTP confirmation, such as:
- Wrong item delivered
- Significant mismatch with listing
- Visible severe damage not previously disclosed
The Buyer must decline OTP confirmation and report the issue immediately through:
- In-app support
- Delivery Personnel escalation
- Customer support email
Bling will initiate an investigation and final decision regarding cancellation.
8. No Return Policy
Because items are pre-owned luxury goods with value subject to handling conditions:
- Bling does not support returns after delivery confirmation
- Items cannot be shipped back to the Seller once accepted
This policy protects Sellers from fraudulent usage and switching scams.
9. Chargebacks
Unauthorized chargebacks are considered fraud.
If a chargeback is filed without following Bling's dispute process:
- Access to account and wallet funds may be restricted
- Legal action may be pursued to recover funds and fees
10. Abuse of Refund Policy
Bling reserves the right to:
- Deny refunds for abusive or repetitive claims
- Suspend or terminate accounts involved in fraud or manipulation
11. Policy Updates
Bling may update this policy periodically for:
- Regulatory compliance
- Platform improvements
- Operational risk management
Continued use of the platform confirms acceptance of the latest version.
12. Contact Information
For refund or delivery-related assistance:
Email: support@blingnmore.com